Returns & Exchanges
We want you to love your glow, but if you are not completely satisfied with your JLO BEAUTY purchase, we offer a 60-day money-back guarantee on all products. Even if the bottles are empty, you can return them for a full refund of the purchase price, excluding shipping and handling.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and receive a return authorization.
Pack Your Products
Securely place your items, including any used or empty containers, in the original packaging or a sturdy box to ensure safe transit.
Attach the Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse receives and processes your return, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing