Frequently Asked Questions
Everything you need to know about that JLO Glow.
What is the secret behind the JLO Glow?
The core of JLO BEAUTY is our proprietary JLO Beauty® Olive Complex, a 4-part olive blend of squalane, fermented oil, extra virgin oil, and leaf extract which delivers clinically backed hydration and luminosity.
Are JLO BEAUTY products suitable for all skin types?
Yes, our products are formulated to be effective yet gentle for all skin types, including dry, oily, combination, and sensitive skin. All products are dermatologist-tested and paraben-free.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we offer a 60-day money-back guarantee on all products, even if the bottles are empty. Simply contact our customer care team to initiate a return.
Are your products cruelty-free?
JLO BEAUTY is committed to ethical practices. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring JLO BEAUTY to more countries soon, so stay tuned for global shipping updates.